Delivering Exceptional After-Sales Service, Every Time
Elevate your customer experience, streamline service operations, and build lasting loyalty with Resolve
Empowering Brands with Resolve
Take control of your after-sales service operations like never before
Build a Branded Self-Service Hub
- Create a dedicated support page under your own domain (support.brand.com), fostering brand identity.
- Craft comprehensive support articles and FAQs to empower customers with self-service solutions.
- Clearly display service center locations and contact information for easy access.
Offer Multiple Support Channels
- Integrate a live chat widget for real-time customer support interactions.
- Provide a user-friendly support form for convenient ticket submission.
- Implement a user portal for product registration and warranty management.
Manage Service Requests Efficiently
- Leverage a robust ticketing system to track and manage customer service inquiries.
- Prioritize and assign tickets to internal teams or external service partners.
- Streamline communication with customers through automated notifications and updates.
Empower Service Partners
- Invite and collaborate with authorized service partners within the Resolve platform.
- Seamlessly forward tickets to designated partners for efficient service resolution.
Field Service Management Made Easy
- Utilize the mobile app to manage field service operations for on-site repairs and installations.
- Schedule appointments, track technician locations, and optimize dispatch operations.
Delivering Exceptional Service Experiences
- By leveraging Sitara, brands can deliver exceptional service experiences that drive customer satisfaction and loyalty.
- Our platform brings complete transparency to the service delivery process, empowering brands to provide unparalleled support that keeps customers coming back time and time again.
Smarter service, happier customers, healthier bottom line. Choose Sitara.
Turn after-sales into your secret weapon
Seamless Customer Service Experience
Add partners & technicians in a snap.
Efficiency Unleashed
Automated workflows, real-time insights, mobile app for technicians.
Happy Customers, Loyal Fans
Faster resolutions, enhanced communication, built-in trust.
Intelligence personified
Branded portals, multi-channel support, self-service magic
Data-Driven Decisions
Actionable analytics, predictive maintenance, continuous improvement.
Built for Scale
Flexible platform, seamless integrations, future-proof technology.